Growing your SaaS company is highly dependant on your ability to retain your customers. However, one of the biggest challenges SaaS companies face is to ensure your users are smoothly onboarded, immediately able to gain the value you promised, and ultimately keep coming back for more. This, what product people call stickiness, is crucial to retain the customers you worked so hard to get. Product stickiness is not something that just happens by itself, but through a combination of factors.
We work with SaaS companies to make their product more sticky through user onboarding, retention marketing, automation, and churn minimisation programs.